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Quality policy statement

Heart-Fab Ltd. Is a company striving to provide goods and services to the O.E.M’S of Automotive, Agriculture, Oil and Mining Sectors Industry.  We are based in Cooks Creek, Mb.

Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations.

We are committed to meeting all statutory and regulatory requirements that are applicable to the organization.

We are committed to continual improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continual improvement throughout our business:

Regular gathering and monitoring of customer feedback
A customer complaints procedure
Selection and performance monitoring of suppliers against set criteria
Training and development for our employees
Regular audit of our internal processes
Measurable quality objectives which reflect our business aims
Management reviews of audit results, customer feedback and complaints

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.

This policy is posted on the Company Notice Board and can also be found in the staff handbook.

Although the Q.A Manager has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.

The policy review date is Sept 13/2019

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